TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior 
SN  - 9780070600058
U1  - 303.69 22
PY  - 2011///(repr.)
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Interpersonal confrontation
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Communication in management
KW  - Communication in organizations
N1  - Includes bibliographical references (p. 271-272) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html
ER  -