tools for resolving broken promises, violated expectations, and bad behavior Patterson, Kerry 1946- text xxu New Delhi Tata McGraw-Hill 2011(repr.) monographic eng

print

xviii, 284 p. 23cm(pbk) by Kerry Patterson ... [et al] Includes bibliographical references (p. 271-272) and index. Interpersonal confrontation Interpersonal communication Interpersonal relations Communication in management Communication in organizations 303.69 9780070600058 ENG-104727 DBAD/PUB http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html DPL 120116 2012011609429.0 Eng