01536nam a22003257a 4500 2012011609429.0 120116t xxu||||| |||| 00| 0 eng d ENG-104727 9780070600058 350.00 EN-88260 DBAD/PUB DPL Eng 303.69 22 Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / by Kerry Patterson ... [et al] New Delhi Tata McGraw-Hill 2011(repr.) 7 West Patel Nagar New Delhi 110001 xviii, 284 p. 23cm(pbk) Includes bibliographical references (p. 271-272) and index. Interpersonal confrontation. 39213 Interpersonal communication. 39214 Interpersonal relations. 39215 Communication in management. 39216 Communication in organizations. 39217 Patterson, Kerry 1946- 39218 Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html ddc EN 303.69 CRU 60923 60923 0 0 ddc 0 1 NFIC DBAD DBAD 2012-01-16 DBAD/PUB 350.00 0 303.69 CRU EN-88260 2012-01-16 00:00:00 1 350.00 2012-01-16 EN