@book{60923,
	author = {Patterson, Kerry},
	title = {Crucial confrontations :},
	publisher = {Tata McGraw-Hill},
	year = {2011(repr.)},
	address = {New Delhi},
	note = {Includes bibliographical references (p. 271-272) and index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html}
}