TY  - BOOK
AU  - 
AU  - Metri, Bhimaraya A.
AU  - Gupta, Jatinder N.D.
AU  - Sahay, Bidya S.
TI  - Managing global services: emerging trends  
SN  - 9788174469229
PY  - 2011///
CY  - New Delhi
PB  - Excel Books
N1  - Includes bibliographical references
ER  -