TY  - BOOK
AU  - Snyder, Mike
AU  - Steger, Jim
AU  - Landers, Brendan.
TI  - Microsoft Dynamics CRM 2011 step by step / 
SN  - 9788120344631
U1  - 658.812028553 
PY  - 2012///
CY  - New Delhi
PB  - PHI Learning
KW  - Customer relations
KW  -  Management
KW  - Computer programs
KW  - Data processing
N1  - Includes index
ER  -