Snyder, Mike creator Steger, Jim Landers, Brendan. text New Delhi PHI Learning 2012 monographic xxvi, 417p. 23cm(pbk) ill. by Mike Snyder, Jim Steger [and] Brendan Landers Includes index Customer relations Management Computer programs Customer relations Data processing Computer programs 658.812028553 9788120344631 ENG-104343 B-490252-253 DBAD/PUB Prabhat Prakashan Prabhat Prakashan/Ven 20111215102338.0