00630nam a22002057a 450000500170000001000250001702000260004203500230006803700130009103700160010408200120012010000200013224500870015226000380023927000420027730000350031950000200035465000230037470000270039720111124160216.0  aENG-104196  B-457241  a9780071333313c350.00  aEN-87729  B-457241  bDBAD/PUB  bK.K.Pub/Ven00a658.8121 aMakkar, Urvashi10aCustomer relationship management /cby  Urvashi Makkar [and] Harinder Kumar Makkar  aNew DelhibTata McGraw-Hillc2012  a7 West Patel NagarbNew Delhie110008  axvii,274p. :bill. c24cm(pbk)  aIncludes index. 0aCustomer relations  aMakkar, Harinder Kumar