04657nam a22003857a 4500 20110808123434.0 9781422139066 595.00 B-424093-100 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 658.3152 22 Nayar, Vineet. 31843 Employees first, customers second : turning conventional management upside down / Vineet Nayar. Employees 1st Boston, Mass. : Harvard Business Press, c2010. viii, 198 p. ; 22 cm. Includes bibliographical references (p. [187]-188) and index. Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change. One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state, Creating a culture of trust by pushing the envelope of transparency in communication and information sharing, Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone, Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. HCL Technologies Management Case studies. 31844 Management Employee participation. 31845 Corporate culture. 31846 Organizational change. 31847 Customer relations. 31848 ddc EN 658.3152 NAY 55026 55026 0 0 0 0 NFIC L L 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 0 658.3152 NAY B-424093 2011-08-09 00:00:00 1 595.00 2011-08-09 EN 0 0 0 0 NFIC BL1 BL1 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 2 658.3152 NAY B-424094 2023-10-10 00:00:00 2023-09-26 1 595.00 2011-08-09 EN 0 0 0 0 NFIC JP JP 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 5 4 658.3152 NAY B-424095 2023-03-18 00:00:00 2023-02-17 1 595.00 2011-08-09 EN 0 0 0 0 NFIC ZLS ZLS 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 0 658.3152 NAY B-424096 2011-08-09 00:00:00 1 595.00 2011-08-09 EN 0 0 0 0 NFIC RKP RKP 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 0 658.3152 NAY B-424097 2011-08-09 00:00:00 1 595.00 2011-08-09 EN 0 0 0 0 NFIC VP VP 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 5 2 658.3152 NAY B-424098 2022-06-04 00:00:00 2022-05-14 1 595.00 2011-08-09 EN 0 0 0 0 NFIC BL3 BL3 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 0 658.3152 NAY B-424099 2011-08-09 00:00:00 1 595.00 2011-08-09 EN 0 0 0 0 NFIC BL4 BL4 2011-08-09 RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 595.00 2 3 658.3152 NAY B-424100 2024-03-23 00:00:00 2024-02-14 1 595.00 2011-08-09 EN