TY  - BOOK
AU  - Quintanilla, Kelly M.
AU  - Wahl, Shawn T.
TI  - Business and professional communication : : keys for workplace excellence 
SN  - 9788132106241
U1  - 658.45 
PY  - 2011///
CY  - New Delhi
PB  - Sage Publications
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -