TY  - BOOK
AU  - Scannell, Edward E.
AU  - Rickenbacher, Colleen A.
TI  - The big book of people skill games: quick effective activities for making great impressions , boosting problem-solving skills, and improving customer service 
SN  - 9780071071000
U1  - 658.4 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Management. games
KW  - interpersonal relations
KW  - Customer relations
KW  - Communication in management
ER  -