TY  - BOOK
AU  - Robbins,Stephen P.
AU  - Hunsaker, Phillip L.
TI  - Training in interpersonal skills: tips for managing people at work 
SN  - 9788120342118
U1  - 658.302 
PY  - 2011///
CY  - New Delhi 
PB  - PHI Learning
KW  - Supervision of employees
KW  - Interpersonal communication
N1  - Includes Index; Self-awareness -- Skills : an introduction -- Self-awareness : a point of departure -- Self-management : clarifying values, setting goals, and planning -- Applying emotional intelligence -- Communicating -- Sending interpersonal messages -- Listening and reading nonverbal messages -- Providing feedback -- Communicating across cultures
ER  -