Training in interpersonal skills : tips for managing people at work - Robbins, Stephen P. 1943-; Hunsaker, Phillip L. (New Delhi PHI Learning, 2011)
Self-awareness -- Skills : an introduction -- Self-awareness : a point of departure -- Self-management : clarifying values, setting goals, and planning -- Applying emotional intelligence -- Communicating -- Sending interpersonal messages -- Listening and reading nonverbal messages -- Providing feedback -- Communicating across cultures.
Includes Index
Keywords: Supervision of employees; Interpersonal communication