00456nam a22001577a 45000050016000000100015000160200026000310350013000570370013000700820011000831000019000942450058001132600029001712700065002003000033002652010081904284.0  aENG-100916  a9788131722206c175.00  aEN-84449  bDBAD/PUB  a650.13  aVerma, Shalini  aSoft skills :bfor the BPO sector /cby Shalini Verma  aNew DelhibPearsonc2009  a14 Local Shopping Centre, Panchsheel ParkbNew Delhie110017  axii,247p.:bill.c19cm (pbk)