based on the paper presented at the international conference on knowledge management and intellectual capital at institute of management technology, Ghaziabad, India 26th & 27th February 2009 Batra, Surinder Carrillo, Francisco Javier text New Delhi Allied Publishers 2009 monographic xviii, 926p. 24cm (Hb) edited by Surinder Batra [and] Francisco Javier Carrillo Included index 658.4 9788184244205 ENG-100421 DBAD/PUB 20100814161832.0