TY  - BOOK
AU  - Ramesh Kannan, G.
TI  - Customer satisfaction in banking services
SN  - 9789380317047
U1  - 658.8342 
PY  - 2008///
CY  - Chennai
PB  - Valar Pirai Publication
KW  - Consumer Behavior
KW  - Consumer Satistaction
KW  - Banks and banking- Customer Services
N1  - Includes bibliographical references
ER  -