00645nam a22002057a 450000500170000001000150001702000250003203500130005703700130007008200130008310000220009624500690011826000430018727000590023030000210028950000400031065000220035065000260037265000410039820100814121518.0  aENG-100229  a9789380317047c60.00  aEN-83761  bDBAD/PUB  a658.8342  aRamesh Kannan, G.  aCustomer satisfaction in banking services /cby G. Ramesh Kannan  aChennaibValar Pirai Publicationc2008  aNo: 17, Salai Vinayagar Kovil Street bChennaie600001  a95p.c21cm (pbk)  aIncludes bibliographical references  aConsumer Behavior  aConsumer Satistaction  aBanks and banking- Customer Services