00861    a2200229   4500010001400000020002300014035001300037037001800050082001200068090001500080100002200095245015200117260005000269270004400319300003100363500002000394700002400414700001700438942002700455999001500482952013400497  aENG-86009  a0070659192c395.00  aEN-69542  bD.B.Act / Pub14a658.575  c4065d40651 aKerber, Ronald L.1 aStrategic product creationcby Ronald L. Kerber, Timothy M. Laseter and Max Russellbdeliver customer satisfaction from every level of your company  aNew DelhibTata Mc-Graw Hill Publishingc2007  a7, West Patel NagarbNew Delhie110 008  axviii,318 p.c22 cm. (Hb.)  aIncludes index.1 aLaseter, Timothy M.1 aRussell, Max  adplcENk658.575 / KER  c3982d3982  00102ddc40718NFICaDBADbDBADeDBAD/PUBg395.00l0o658.575pEN-69542r2008-09-15 00:00:00t१u4227v395.00w2008-09-15yEN