00622    a2200181   4500010001400000020002300014035001300037037001800050082001200068100002200080245015200102260005000254270004400304300003100348500002000379700002400399700001700423  aENG-86009  a0070659192c395.00  aEN-69542  bD.B.Act / Pub14a658.5751 aKerber, Ronald L.1 aStrategic product creationcby Ronald L. Kerber, Timothy M. Laseter and Max Russellbdeliver customer satisfaction from every level of your company  aNew DelhibTata Mc-Graw Hill Publishingc2007  a7, West Patel NagarbNew Delhie110 008  axviii,318 p.c22 cm. (Hb.)  aIncludes index.1 aLaseter, Timothy M.1 aRussell, Max