TY  - BOOK
AU  - Summers,Donna C S
TI  - Quality management: Creating and sustaining organizational effectiveness 
SN  - 9788120339996
U1  - 658.4013 
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning
KW  - organizational effectiveness
KW  - Total quality management
KW  - quality control
N1  - includes bibliographical references and index
ER  -