Creating and sustaining organizational effectiveness Summers,Donna C S creator text New Delhi PHI Learning 2009 2nd edition monographic xiv,574p 23cm(pbk) by Donna C S Summers includes bibliographical references and index organizational effectiveness Total quality management quality control 658.4013 9788120339996 ENG-97887 B-431079-089 DBAD/PUB Allied Pub/Ven 20100803155040.0