TY  - BOOK
AU  - Doane, Darryl S.
AU  - Sloat, Rose D.
TI  - The customer service activity book: 50 activitties for inspiring exceptional service 
SN  - 9788189107512
U1  - 658.812 
PY  - 2010///
CY  - Bhopal
PB  - Indra Publishing House
KW  - Customer services
KW  - Service industries workers training
N1  - Includes index
ER  -