TY  - BOOK
AU  - Khan, Mohd. Altaf
AU  - 
TI  - Customer relationship management (CRM)
SN  - 9788190849913
U1  - 658.812 
PY  - 2011///
CY  - New Delhi
PB  - Enkay Pub. House
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -