TY  - GEN
AU  - Brown,Mark Graham
TI  - Keeping score: using the right metrics to drive world-class performance
SN  - 8120331109
U1  - 658.812 
PY  - 2007///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Industrial efficiency
KW  - Customer services
KW  - Job satisfaction
N1  - Includes bibliographical references and index
ER  -