00875 a2200241 4500 ENG-85856 8120331109 350.00 EN-69389 D.B.Act / Pub 658.812 3663 3663 Brown, Mark Graham. Keeping score using the right metrics to drive world-class performance Mark Graham Brown. New Delhi Prentice-Hall of India 2007 ix, 198 p. : ill. ; 22 cm. (Hb) Includes bibliographical references and index Organizational effectiveness Evaluation. Industrial efficiency Evaluation. Customer services Evaluation. Job satisfaction Evaluation. dpl EN 658.812 / BRO 3591 3591 0 0 ddc 0 1 NFIC DBAD DBAD DBAD/PUB 350.00 0 658.812 BRO EN-69389 2008-09-15 00:00:00 1 3823 350.00 2008-09-15 EN