TY - BOOK AU - Woodward, Jeannette A. TI - Creating the customer-driven library SN - 9788170005629 U1 - 027.70973 PY - 2009/// CY - New Delhi PB - Ess Ess Publications KW - Academic libraries KW - United States KW - Public services (Libraries) KW - Space utilization KW - Social aspects KW - Marketing KW - Public relations N1 - Includes bibliographical references and index ER -