TY  - BOOK
AU  - Coffman, Steve
TI  - Going live: starting and running a virtual reference service 
SN  - 9788170005780
U1  - 025.524 
PY  - 2009///
CY  - New Delhi 
PB  - Ess Ess Publications 
KW  - Electronic reference services (Libraries)
KW  - Internet in library reference services
N1  - Includes bibliographical references and index
ER  -