TY  - BOOK
AU  - Goldenberg, Barton J.
TI  - CRM in real time: empowering customer relationships 
SN  - 9788184050431
U1  - 658.812 22
PY  - 2009///
CY  - New Delhi
PB  - Reference press
KW  - Customer relations
KW  - Management
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip0810/2008005276.html
ER  -