empowering customer relationships Goldenberg, Barton J. creator text nju New Delhi Reference press 2009 2008 monographic eng

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xv, 368 p. ; 23 cm.(Hb) Barton J. Goldenberg. Includes index. Customer relations Management Customer relations 658.812 9788184050431 ENG-95570 http://www.loc.gov/catdir/toc/ecip0810/2008005276.html http://www.loc.gov/catdir/toc/ecip0810/2008005276.html DPL 080204 20090831111453.0