01022cam a2200253 a 4500 20090831111453.0 080204s2008 nju 001 0 eng ENG-95570 9788184050431 1175.00 EN-79103 DPL 658.812 22 Goldenberg, Barton J. CRM in real time : empowering customer relationships / Barton J. Goldenberg. New Delhi Reference press 2009 xv, 368 p. ; 23 cm.(Hb) Includes index. Customer relations Management. Customer relations. http://www.loc.gov/catdir/toc/ecip0810/2008005276.html ddc EN GOL 32114 32114 0 0 ddc 0 1 NFIC DBAD DBAD 2009-11-30 DBAD / PUB 1175.00 0 GOL EN-79103 2009-12-04 00:00:00 1 1175.00 2009-12-04 EN