TY  - BOOK
AU  - Thite, Mohan
AU  - Russell, Bob
TI  - The next available operator: managing human resources in Indian business process outsourcing industry 
SN  - 9788178299327
U1  - 658.872 
PY  - 2009///
CY  - New Delhi
PB  - Response Books
KW  - Call centers
KW  - India
KW  - Personnel management
KW  - Human capital
KW  - Management
KW  - Cross cultural studies
N1  - Includes bibliographical references and index; Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin
ER  -