managing human resources in Indian business process outsourcing industry Thite, Mohan Russell, Bob text bibliography ii New Delhi Response Books 2009 monographic eng

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xiii, 316p. : ill. ; 22cm(pbk) Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin edited by Mohan Thite (and) Bob Russell Includes bibliographical references and index. Call centers India Personnel management Human capital India Management Call centers Personnel management Cross cultural studies Human capital Management Cross cultural studies 658.872 9788178299327 ENG-94583 DBAD / PUB dpl 081208 20090728143949.0 English