01543nam a2200301 a 4500 20090728143949.0 081208s2009 ii a b 001 0 eng ENG-94583 9788178299327 425.00 EN-78116 DBAD / PUB dpl English 658.872 The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite (and) Bob Russell New Delhi Response Books ; 2009 BI/I-1 Mohan Cooperative Industrial Area, Mathura Road, New Delhi 110044 xiii, 316p. : ill. ; 22cm(pbk) Includes bibliographical references and index. Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin Call centers India Personnel management. Human capital India Management. Call centers Personnel management Cross cultural studies. Human capital Management Cross cultural studies. Thite, Mohan Russell, Bob ddc EN 658.872 NEX 28739 28739 0 0 ddc 0 1 NFIC DBAD DBAD 2009-07-28 DBAD / PUB 425.00 0 658.872 NEX EN-78116 2009-07-28 00:00:00 1 425.00 2009-07-28 EN