01279nam a2200265 a 450000500170000000800410001701000140005802000260007203500130009803700150011104000180012608200120014424501510015626000380030727000810034530000380042650400510046450502600051565000470077565000380082265000640086065000550092470000170097970000170099620090728143949.0081208s2009    ii a     b    001 0 eng    aENG-94583  a9788178299327c425.00  aEN-78116  bDBAD / PUB  adplbEnglish   a658.872  aThe next available operator :bmanaging human resources in Indian business process outsourcing industry /cedited by Mohan Thite (and) Bob Russell  aNew DelhibResponse Books ;c2009  aBI/I-1 Mohan Cooperative Industrial Area, Mathura Road, bNew Delhi e110044  axiii, 316p. :bill. ;c22cm(pbk)   aIncludes bibliographical references and index.  aIntroduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin  aCall centerszIndiaxPersonnel management.  aHuman capitalzIndiaxManagement.  aCall centersxPersonnel managementvCross cultural studies.  aHuman capitalxManagementvCross cultural studies.  aThite, Mohan  aRussell, Bob