TY  - SER
AU  - Gupta, Sapna 
ED  - Lotus Development Corporation.
TI  - Winning strategies: serving with a smile 
SN  - 9788170493020
U1  - 387.742 
PY  - 2008///
CY  - New Delhi 
PB  - Manas Publications 
KW  - Flight attendants
KW  - Vocational guidance
N1  - Includes glossary and index
ER  -