TY - BOOK AU - Julnes, Patria de Lancer AU - Holzer, Marc TI - Performance measurement: building theory, improving practice T2 - ASPA classics SN - 9788120337466 U1 - 352.35 PY - 2009/// CY - New Delhi PB - PHI Learning KW - Government productivity KW - United States KW - Administrative agencies KW - Management KW - Performance KW - Public administration N1 - An ASPA classics volume; Includes index ER -