TY  - BOOK
AU  - Snyder, Mike 
TI  - Microsoft Dynamics CRM 4.0: step by step 
SN  - 9788120336827
U1  - 658.812028553 
PY  - 2009///
CY  - New Delhi 
PB  - PHI Learning 
KW  - Customer relations
KW  - Management
KW  - Computer programs
KW  - Management information systems
N1  - Includes glossary and index
ER  -