TY  - BOOK
AU  - McLaughlin, Daniel B.
AU  - Hays, Julie M.
TI  - Healthcare operations management
SN  - 9788120337503
AV  - RA399.A1 
U1  - 362.11068 
PY  - 2009///
CY  - New Delhi 
PB  - PHI Learning 
KW  - Medical care
KW  - Quality control
KW  - Health services administration
KW  - Organizational effectiveness
KW  - Total quality management
KW  - Quality Assurance, Health Care
KW  - organization & administration
KW  - Decision Support Techniques
KW  - Efficiency, Organizational
KW  - standards
KW  - Total Quality Management
KW  - methods
N1  - Includes bibliographical references and index; The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and stat
ER  -