McLaughlin, Daniel B. creator Hays, Julie M. text bibliography ilu New Delhi PHI Learning 2009 2008 monographic eng

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xx, 431 p. : ill. ; 27cm(pbk) The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay-for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and stat Daniel B. McLaughlin, Julie M. Hays. Includes bibliographical references and index. Medical care Quality control Health services administration Quality control Organizational effectiveness Total quality management Quality Assurance, Health Care organization & administration Decision Support Techniques Efficiency, Organizational standards Total Quality Management methods RA399.A1 362.11068 9788120337503 ENG-94151 DBAD / PUB dpl 070831 20090620141754.0 English