TY - BOOK AU - Boyer, Kenneth Karel AU - Frohlich, Markham T. AU - Hult, G. Tomas M. TI - Extending the supply chain: how cutting-edge companies bridge the critical last mile into customers' homes SN - 9788120337534 U1 - 658.788 PY - 2009/// CY - New Delhi PB - PHI Learning KW - Business logistics KW - Grocery trade KW - Retail trade N1 - Includes bibliographical references and index; Introduction -- The great divide between customers and retailers -- Decoupled extended supply chains -- Semi-exteneded supply chains -- Fully extended supply chains -- Centralized extended supply chains -- Strategy : meshing operational and marketing goal ER -