01261nam a22002658a 450000500170000000800410001701000140005802000390007203500130011103700150012404000180013908200150015710000210017224501220019326000380031527000800035330000290043350400510046250502420051365000250075570000210078094200290080199900170083095201480084720090620122744.0090605s2009    ii       b    001 0 eng    aENG-94149  a9788132100799 (paper back)c395.00  aEN-77682  bDBAD / PUB  adplbEnglish   a331.761381  aNoronha, Ernesto  aEmployee identity in Indian call centres :bthe notion of professionalism /cby Ernesto Noronha [and] Premilla D'Cruz  aNew Delhi ;bResponse Booksc2009  aBI/I-1 Mohan Cooprative Industrial Area, Mathura Road, bNew Delhi e110044  axiii, 184p. c22cm(pbk)   aIncludes bibliographical references and index.  aCall centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.  aCall centerszIndia.  aD'Cruz, Premilla  2ddccENh331.761381mNOR  c27683d27683  00102ddc40718NFICaDBADbDBADd2009-06-20eDBAD /  PUBg395.00l0o331.761381 NORpEN-77682r2009-06-20 00:00:00t1v395.00w2009-06-20yEN