the notion of professionalism Noronha, Ernesto creator D'Cruz, Premilla text bibliography ii New Delhi Response Books 2009 monographic eng

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xiii, 184p. 22cm(pbk) Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. by Ernesto Noronha [and] Premilla D'Cruz Includes bibliographical references and index. Call centers India 331.761381 9788132100799 (paper back) ENG-94149 DBAD / PUB dpl 090605 20090620122744.0 English