01302nam a22002658a 4500 20090620122744.0 090605s2009 ii b 001 0 eng ENG-94149 9788132100799 (paper back) 395.00 EN-77682 DBAD / PUB dpl English 331.761381 Noronha, Ernesto Employee identity in Indian call centres : the notion of professionalism / by Ernesto Noronha [and] Premilla D'Cruz New Delhi ; Response Books 2009 BI/I-1 Mohan Cooprative Industrial Area, Mathura Road, New Delhi 110044 xiii, 184p. 22cm(pbk) Includes bibliographical references and index. Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. Call centers India. D'Cruz, Premilla ddc EN 331.761381 NOR 27683 27683 0 0 ddc 0 1 NFIC DBAD DBAD 2009-06-20 DBAD / PUB 395.00 0 331.761381 NOR EN-77682 2009-06-20 00:00:00 1 395.00 2009-06-20 EN