TY  - BOOK
AU  - Lawrence, Antony 
TI  - Customer relationship management: (for B.Sc. I.T. VIth semester, banking & insurance IIIrd semester, M.Com., e-commerce, MCA & M.Sc. I.T.) 
U1  - 658.812 
PY  - 2008///
CY  - New Delhi 
PB  - Himalaya Publishing House
KW  - Customer relations
KW  - Management
ER  -