TY  - BOOK
AU  - Michelli, Joseph A.,
TI  - The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company 
SN  - 9780070221741
U1  - 658.4092 
PY  - 2008///
CY  - New Delhi 
PB  - Tata McGraw-Hill Publishing 
KW  - Ritz-Carlton Hotels (Firm)
KW  - Management
KW  - Case studies
KW  - Leadership
KW  - Total quality management
KW  - Corporate culture
KW  - Customer services
KW  - Success in business
N1  - Includes index
ER  -