TY  - GEN
AU  - Horrell, Edward
TI  - The kindness revolution: the company -wide culture shift that inspires phenomenal customer service 
SN  - 9788120335790
U1  - 658.812 
PY  - 2008///
CY  - New Delhi
PB  - PHI Learning 
KW  - Customer relations
KW  - Industrial relations
N1  - Includes index
ER  -