TY  - BOOK
AU  - Kavitha, R. 
TI  - Service quality: concepts and models 
SN  - 9788189840983
U1  - 658.812 
PY  - 2008///
CY  - Erode
PB  - Pallavi Pathippagam South India
KW  - Customer services
KW  - Quality assurance
KW  - Consumer satisfaction
ER  -