00647nam a22001937a 4500 163735 163735 20190427141753.0 B-161093 1578203139 B-161093 DBAD/PUB 650.1 Read,Brendan B. Designing the best call center for your business by Brendan B.Read san Francisco CMP books 2005 cmp books,600 harrison st. san francisco, USA 94107 415-9476615 xx,362p. ill. 23cms(hbk) ddc EN 650.1 REA 0 0 0 0 NFIC L L 2019-04-27 DBAD/PUB 0 650.1 REA B-161093 2019-04-27 00:00:00 1 2019-04-27 EN