TY  - BOOK
AU  - Fitzsimmons, James A.
AU  -  Fitzaimmona, Mona J.
AU  -  Bordoloi, Sanjeev
TI  - Service managenment: operations, strategy, information technology 
SN  - 9789353161149
U1  - 658 
PY  - 2018///
CY  - New Delhi
PB  - Tata McGraw Hill
N1  - It includes Appendix A to D, name index and subject index
ER  -