@book{157683,
	author = {Fitzsimmons, James A. and  Fitzaimmona, Mona J.},
	title = {Service managenment:},
	publisher = {Tata McGraw Hill},
	year = {2018},
	address = {New Delhi},
	edition = {8th ed.},
	note = {It includes Appendix A to D, name index and subject index}
}